Terms of Service

1. Service Provider Identification

  • 1 - Extracut, Unipessoal Lda, a limited company registered in Portugal under the NIF 509836216, whose registered address is Avenida Defensores de Chaves Nº 15, 2º E, 1000-109 Lisboa, Portugal.

2. Scope

  • 1 - Through the “MyFace Academy” electronic business platform, users will be able to purchase event tickets online.

    2 - Tickets are made available exclusively via the electronic business platform.

    3 - All online ticket prices already include 23% VAT.

    4 - In case of errors due to duplicate transactions, order cancellation and full purchase refund upon customer request is guaranteed.

    5 - The ticket(s) delivery is exclusively digital, with the ticket(s) being sent, prior to the start date of the event, to the provided email on the registration form.

3. Payment Methods

  • 1 - Ticket purchases may be made with the credit and debit cards. All credit card transactions are handled by Stripe and we don't store any card details.

    2 - In case of fraudulent card use, which may be reported to the proper authorities, Extracut, Unipessoal Lda reserves the right to cancel all transactions made with the means of payment in question.

4. Returns - cancellation and rescheduling of events

  • 1 - All sales outside of early-bird/pre-sale periods are final, and no exchanges or returns will be permitted. Inside early-bird/pre-sale periods, a full refund is available for cancellations.

  • 2 - Situations of force majeure, where submitted and duly substantiated on a date prior to the event, will be considered on a case-by-case basis:

    • 2.1) In case of cancellation, Extracut, Unipessoal Lda, commits to refunding sums paid for tickets, excluding any transaction processing fees. For payments made by card, refunds will be applied to the card to which payment was charged at the time of purchase. In other cases, refunds may be made via bank transfer.

    • 2.2) If the conference is to be rescheduled, tickets shall remain valid for the new dates. Upon customer request, the amount paid for tickets will be refunded under the same terms stipulated in item 2.1.

    • 2.3) If the amount paid for a ticket is incorrect, whether because of an error in prices as published on this website, or because of any improper information otherwise provided, if users wish to purchase a ticket before its sale or pre-sale date, or if they acquire a ticket that was not intended for sale, Extracut reserves the right to cancel such tickets (or the purchase of such tickets), and refund the amount paid. These measures will apply whether such improper sales were caused by human error or technical error in this website, or any other of Extracut operating systems.

5. Customer Support

  • All communications should be directed to the email address hello@myfaceacademy.com or to the phone-number +351 965 393 747.

6. Modifications

  • Extracut, Unipessoal Lda reserves the right to modify the content of this website without prior notice, specifically regarding services, sales conditions, means of delivery, or payment, among others.

7. Privacy Policy

  • The website's Privacy policy is available here.

8. Disclaimers

  • Extracut, Unipessoal Lda, cannot guarantee that the operation of this website will be entirely free of errors and periods of unavailability. The website cannot guarantee that files downloaded will be completely free of errors or risks, particularly those associated with computer viruses. Extracut, Unipessoal Lda shall not be held responsible for any damages, regardless of their nature, which may arise from the use of this website.            

9. Security and Privacy

  • 1 - The best practices known will be used in view of ensuring the highest possible security standards.

    2 - It is safe to enter your credit card data to make purchases on the MyFace Academy website, where all the credit card transactions are handled by Stripe and we don't store any credit card details. Data is entered on a Secure Server (SSL) which encrypts, i.e., or changes into code, all confidential data relating to your personal and payment data.

    3 - SSL is supported by all recent versions of the Google Chrome, Firefox, Opera and Microsoft Internet Explorer.